Month: February 2022

“The future has a way of arriving unannounced”- George Will  True enough, the current global situation arrived unannounced. We were immobilized, left broken, shattered, and we were forced to adapt to the new normal. Out of all the scary and bad things this pandemic unfolds, a new seed has blossomed. A new start, a new … Read More

When customers visit a support website or call the customer service desk, they want an appropriate response to their questions. They expect their questions to be answered and difficulties to be resolved so that the whole experience is pleasant.  When customers’ expectations are not met, it leads to dissatisfied customers and a negative hit to … Read More