Nova Team Solutions – Global Outsourcing

High quality call center outsourcing services at half the cost.

Customized call center solutions to your business. Start immediately.

Nova Team Solutions provides full-service Inbound, Outbound, Electronic and Business Process Outsourcing (BPO) call center services. We offer customized contact center solutions for your business that go far beyond the typical call center and answering service.

What are Call Center Services?

Call center services are services performed by teleservices operators in a call center environment and include everything from answering the phones to handling product recalls. Virtually any business process you can do by phone, web or email can be outsourced to Nova Team Solutions.

You can use our services to extend your reach into new markets, provide stronger customer support or even retain your existing customers. We even offer services for all phases of the sales process from marketing to inside sales. By outsourcing to us, your business will benefit by minimizing staffing and overhead costs.

Contact us now for a consultation or read more below

Services fall into Basic Categories

Inbound

We TAKE the calls for you.
Inbound services focus on taking the incoming phone calls to your business or organization. Examples of the many inbound services include: telephone answering, order processing, dispatch and help desk services.

Outbound

We MAKE the Calls for You.
Outbound focus on making the outgoing phone calls for your business or organization. Examples of the many outbound services include: telesales, telemarketing and market research.

Automated (Electronic)

We AUTOMATE processes for you.
Electronic are about automating processes for your business or organization. Examples include interactive voice response (IVR), voicemail and dealer locator.

Business Process Outsourcing

You delegate the business process to us.
Business Process Outsourcing (BPO) services are when you delegate the entire business process to us. Any inbound, outbound or electronic service can be entirely outsourced. However, examples of commonly outsourced services include fulfillment, email management and faxing.

Contact Us Today to set up call center services customized to your business needs.

Why the Philippines?

One reason why the BPO industry boomed to success in the Philippines is because Filipinos are flexible on time. Filipino employees are willing to work shifts even if it means working at night, on holidays, and challenging schedules to accommodate clients regardless of where they are located in the world.

One reason why the BPO industry boomed to success in the Philippines is because Filipinos are flexible on time. Filipino employees are willing to work shifts even if it means working at night, on holidays, and challenging schedules to accommodate clients regardless of where they are located in the world.

One reason why the BPO industry boomed to success in the Philippines is because Filipinos are flexible on time. Filipino employees are willing to work shifts even if it means working at night, on holidays, and challenging schedules to accommodate clients regardless of where they are located in the world.

One reason why the BPO industry boomed to success in the Philippines is because Filipinos are flexible on time. Filipino employees are willing to work shifts even if it means working at night, on holidays, and challenging schedules to accommodate clients regardless of where they are located in the world.
One reason why the BPO industry boomed to success in the Philippines is because Filipinos are flexible on time. Filipino employees are willing to work shifts even if it means working at night, on holidays, and challenging schedules to accommodate clients regardless of where they are located in the world.

One reason why the BPO industry boomed to success in the Philippines is because Filipinos are flexible on time. Filipino employees are willing to work shifts even if it means working at night, on holidays, and challenging schedules to accommodate clients regardless of where they are located in the world.

One reason why the BPO industry boomed to success in the Philippines is because Filipinos are flexible on time. Filipino employees are willing to work shifts even if it means working at night, on holidays, and challenging schedules to accommodate clients regardless of where they are located in the world.

Given these reasons, outsourcing to the Philippines is one strategic move that will help you realise your company’s objectives and goals in a low-cost yet efficient way

Benefits of Outsourcing your Call Centre to Nova

It used to be that executives outsourced business processes to cut operating costs.
While saving money is still a motivating factor, it has actually been surpassed by the desire to increase customer satisfaction.

Consider the following benefits of outsourcing your call centre to us:

Tap Talent

Our call center agents are college-educated and hand-selected to match your customer service program requirements. We can arrange for daytime, overnight, or 24/7 coverage. We offer more value, more sales, and more service.

Cut Costs

Executive Boutique is the cost-effective answer to expanding your company’s customer service and telephone order taking. Our experienced inbound agents have the “soft touch” required by all of our customers. We offer small and mid-sized businesses the same high-quality inbound call center solutions that the big names in business enjoy.

Trusted Technology

Many clients come to us to take advantage of our modern technology that improves customer service processes. We host calls on the biggest and most trusted global cloud-based platform for call centers, used by Fortune 500 companies. You’ll never miss an opportunity to connect with your customers, thanks to our reliable service that includes voice, email, and chat.

Automated Call Distribution
Using Automated Call Distribution (ACD) services, we provide a consistent experience for your callers and prioritizes inbound call traffic. ACD queues and skills-based routing optimizes calls for efficient handling from start to finish.

Interactive Voice Response
Our Interactive Voice Response (IVR) connects phone callers with a computer database through voice or touch tone commands. The IVR can accept a question and provide callers with direct information they are seeking, convert customer responses into data, or route individuals to the proper call center rep.

Cloud Routing
Cloud routing allows call forwarding to multiple contact center locations to control volume spikes, balance loads, and overcome business continuity challenges.

Seamless Support

Outsourced customer support in the Philippines works as smoothly as if your customer service department is on the next floor. Our services integrate with your business systems.

Smart Solutions

We customize programs that optimize conversion, raise sales levels, drive repeat business, and help you meet your company’s goals.

Call today to inquire about the outsourced customer service packages available from Nova Team Solutions and take your services to the next level.

We Service, You Succeed