Tech Support Outsourcing Services
Hire a team of dedicated professionals in the Philippines
Available 24/7 for 365 days at half the price.
Help Desk (Tier 1 and Tier 2 support)
Pre-sales IT Help Desk,
Service desk support
Business application support
Managed tech services
High-end tech support (Tier 3).
Why outsource to the Philippines?
24/7 Multilingual Tech Support
We operate 24 hours everyday, it doesn't matter if it's holiday or not. Our Tech support services is available in nine languages: French, Italian, German, Japanese, Spanish, Korean, Thai, Bahasa Indonesia/Malaysia, and Chinese.
Best Value Tech Support For Small Businesses
Looking for effective yet affordable technical support services? Operating in a country with cheap market labour rates and thousands of expert Filipino IT professionals, outsourcing to Nova Team Solutions gives you valuable ROI with the added benefit of higher user satisfaction.
Emphatic Tech Support Staff
Our professional services fuse two important elements in delivering effective technical support to users: logic and empathy. After determining the root cause of the problem, we use simplified instructions to guide the user in fixing product issues.
Regular Quality Assurance Monitoring
Highly-technical services require consistency and quality. To ensure that we adhere to user expectations, our QA team monitors your calls to determine the areas that need improvement. Through this, we make sure that we deliver only the best service to your customers.
History of I.T Support in the Philippines
When the BPO industry first emerged, more than 20 years ago, customer service was one of the first services offshored by pioneering companies in Australia, UK and the USA.
Thanks to the cultural, language and work-ethic compatibility of the Filipino people, businesses found that after providing training in their particular technology or product, they could satisfactorily offshore the majority of tech support roles to the Philippines.
Today, Filipino technical support specialists are known for their ability to expertly support both IT infrastructure (hardware) and IT software.
Naturally the level of expertise varies with experience. Technical support specialists normally progress from entry level to subject matter experts, and this progression is often accelerated by their employers, who provide dedicated technical upskill training for candidates ready to move to the next level.
How do I get Started?
We recruit and hire top talent so knowledgeable specialists will be assisting your B2B and B2C customers with tech support issues as they arise. Our proven recruiting and retention processes mean we can cost-effectively and quickly scale to better manage new product releases or seasonal fluctuations.
Our complete outsourcing services teams receive dedicated operations management, training and quality assurance staff. The added value gets transferred to your customers with shorter wait times and exemplary quality service.