Supercharge your business with brilliant offshore teams that deliver real results.
-
At NOVA Team Solutions, we help businesses grow by building skilled, reliable, secured and cost-effective offshore teams.
Whether you need a single assistant or an entire department, our tailored outsourcing solutions ensure you have the support you need—backed by a team that feels like your own.
Let us help you focus on high-value work while we handle the rest! From admin to collections, legal support, and more.
Cut your costs
Outsourcing to NOVA Team Solutions will dramatically reduce your overheads, keeping quality high while freeing up cash flow to reinvest in business growth.
World class talent
Access skilled, English-speaking professionals with cultural alignment and expertise, delivering great results at a fraction of Australian employment costs.
Boost your focus
Let your local team focus on growth while offshore experts manage routine tasks, improving efficiency, productivity, and overall business performance.
Scale on demand
Easily grow or reduce your team as needed. Outsourcing gives flexibility, speed, and agility—keeping your business competitive without extra overheads.
We support high-growth Australian businesses with top-tier offshore staff to manage all aspects of accounts receivables, customer service, back-office services and collections. Whether you're in Insurance, Essential Services, Banking & Finance, Law or Professional Services, we make offshore hiring simple and scalable.
Customer Service
Deliver exceptional customer support 24/7 with our offshore team—cost-effective, scalable, and fully managed so your business always stays connected.
Back Office Functions
Streamline your back-office tasks with our offshore team—efficient, cost-effective, and fully managed so you can focus on growing your business.
Account Receivables
Streamline your accounting with our offshore team—accurate, cost-effective, and fully managed so you can focus on growing your business.
Debt Collection
Recover more debts efficiently with our offshore team—professional, cost-effective, and fully managed to improve cash flow without adding overhead.
Legal Administration
Simplify legal admin with our offshore team—accurate, efficient, and fully managed support so your firm can focus on clients and cases.
A world class facility in Clark, Philippines
Clark in the Philippines has quickly become one of the country’s top spots to work, thanks to its unique mix of modern infrastructure, business-friendly environment, and high quality of life.
A thriving economic hub, Clark boasts world-class facilities, reliable infrastructure and excellent transport links, including an international airport right at its doorstep.
Employees benefit from a clean, green, and less congested setting compared to Metro Manila, while still enjoying access to top schools, healthcare, shopping, and leisure activities.
With a growing community of local and international companies, Clark offers exciting career opportunities, professional growth, and a lifestyle that balances work and play.
Where Talent Shines Bright
NOVA Team Solutions is a high-value offshore staffing and outsourcing provider headquartered in Clark, Philippines, servicing Australian clients since 2020.
NOVA is under the umbrella of Credit Clear Ltd, an ASX-listed Australian fintech leader. Being part of Credit Clear Ltd enables us to scale our services while remaining agile, cost-effective, and deeply client-focused.
Our team is built on Australian leadership, Filipino excellence, and global partnerships. We specialise in creating offshore teams that integrate seamlessly with your local operations. From debt collection to legal administration and executive support, NOVA builds teams that shine.
Discovery
We’ll understand your goals and staffing needs, with a local Australian Client Manager by your side to guide and support every step of your setup.
Recruitment
We manage recruitment from start to finish—ads, interviews, shortlisting, contracts, and compliance—so you get the right people, stress-free.
Onboarding
Once hired, your team is onboarded to NOVA’s systems, trained in your workflow, and fully integrated for seamless collaboration.
Support
We manage HR, payroll, performance reviews, and coaching, supporting your team fully while you maintain control of daily operations.
At NOVA, we’re here to help you build better teams no matter the size of your business. Contact us today to discover how we can help you.
Frequently Asked Questions
What sets NOVA Team Solutions apart from its competition?
What sets NOVA apart in outsourced offshore solutions is our unique blend of expertise, reliability, and personalised service. We provide end-to-end support across recruitment, HR, payroll, customer service, administration, and back-office functions, ensuring your business runs smoothly without overhead.
Unlike many providers, we assign a dedicated local Australian Client Manager to guide your setup and maintain clear communication. Our teams are highly skilled, English-speaking professionals trained to align with your workflow and culture.
NOVA combines cost-efficiency with quality, flexibility, and scalability, allowing businesses to focus on growth while we handle the operational complexities.
How does Clark compare to other offshore locations?
Clark, Philippines, stands out as a prime location for offshore BPO operations due to its strategic location, modern infrastructure, and thriving business environment. The area offers a highly educated, English-proficient workforce with experience across customer service, finance, IT, and back-office functions.
Clark provides excellent connectivity, reliable utilities, and a cost-effective operating environment, making it easier for businesses to scale efficiently. Additionally, its strong government support, economic zones, and quality-of-life advantages attract skilled professionals, ensuring high retention and productivity.
For companies seeking reliable, skilled, and flexible offshore BPO services, Clark combines affordability, talent, and infrastructure seamlessly.
How does NOVA manage the quality of its services?
NOVA ensures top-quality service through a structured, proactive approach to operations and performance management. We implement rigorous recruitment and training processes to select skilled professionals aligned with client workflows and standards. Each team is monitored using clear KPIs, regular audits, and performance reviews to maintain consistency and accountability.
Our local Australian Client Managers provide ongoing oversight, feedback, and support to guarantee alignment with business goals. NOVA also leverages technology and process automation to reduce errors and improve efficiency. By combining skilled people, robust processes, and continuous monitoring, we deliver reliable, high-quality offshore solutions that clients can trust.
How long does it take to set up an offshore team?
Setting up a virtual team with NOVA is fast, efficient, and tailored to your business needs. From initial consultation to understanding your goals and staffing requirements, we map out the ideal team structure. Recruitment, onboarding, and training processes are streamlined, ensuring skilled professionals are ready to align with your workflows quickly.
Our local Australian Client Managers guide every step, providing clarity and support throughout the setup. Depending on the complexity and size of the team, NOVA can have your virtual team operational in just a few weeks, enabling your business to scale rapidly without delays.
How much does outsourcing to NOVA cost?
Running a NOVA offshore team offers significant cost savings compared to hiring locally in Australia. Labour, infrastructure, and operational expenses are substantially lower in the Philippines (typically around 70%), allowing businesses to access highly skilled, English-speaking professionals at a fraction of the Australian cost.
Despite the reduced cost, there is no compromise on quality, reliability, or service standards. NOVA handles recruitment, HR, payroll, and training, removing hidden overheads and administrative burdens. Businesses can scale teams flexibly, paying only for the resources they need, while benefiting from expert support and full oversight—achieving efficiency, productivity, and cost-effectiveness simultaneously.
Is my data secure?
NOVA takes data security seriously, implementing strict protocols to protect all client information. Our offshore teams operate in secure facilities with controlled access, monitoring, and surveillance. We use advanced encryption for data storage and transmission, ensuring sensitive information remains confidential. Regular audits, risk assessments, and compliance checks reinforce our security framework.
Access to data is role-based and monitored, minimising exposure and potential breaches. Staff undergo mandatory security training and adhere to strict confidentiality policies.
By combining robust technology, rigorous procedures, and a culture of security awareness, NOVA ensures that client data is protected, compliant, and handled with the highest level of integrity.