Nova Team Solutions – Global Outsourcing

Teaming with Success

Myles Formby, Owner, Photoform says,

“I run a photography business, called Photoform, and Nova has provided us with two brilliant assistants. They are both photo-editing professionals who already had experience in this area, so it was easy to set them up and train them to my way of working.

We send through a high volume of photos each week and my assistants are always up to the task.

It’s critical that our completed work meets our own quality standards, but also for our clients of course. In order to do this, we need assistants with attention to detail, so they are pretty amazing.

Nova takes care of all the HR and other stuff, so I can concentrate on keeping my clients happy. Thanks Nova!”

Craig Greer-Smith, Director, NetWorth Property Real Estate says,

“I have been using Nova Team Solutions to hire and employ my team of virtual assistants for two years now. I run my own buyer’s agent company, as well as a rental management company, so we have a lot of administrative work that is easily handled overseas.

I’ve kept the same three virtual assistants the whole time. Nova helped me train them up and if ever I have any issues, Nova address them immediately.

I love working with my personal assistant. She is very reliable, diligent and also very creative

The results and outcomes and service I receive are as good as, if not better than someone on the ground or in our office.

I’d highly recommend Nova Team Solutions. They have been very professional to work with and I’ve never had any problems or issues.

Property management admin tasks can be time-consuming, so my team are great at looking after this for me. Tasks may include appointment setting, lease renewals, managing repairs and maintenance requests and processing tenancy applications. Over the years, I have also handed over all my accounts payable and receivable to my assistant. All our social media and digital marketing is also handled by my team offshore.

I would also recommend this service for someone needing assistance but not wanting to pay a huge salary. Best of all the cost is as low as $8.50 per hour. Yes, you can hire a real estate virtual assistant for as low as that. It’s amazing value.”

Dan Micallef, Insurance Recoveries Team Leader, Debt Recoveries Australia says,

“The Nova team have been instrumental in sourcing staff to meet our company objectives. Their valued support and ongoing assistance in helping our growth has been a direct reflection of the team that has been put together in the Philippines. Debt Recoveries Australia has become the go to organisation within the industry and with our increase in client portfolios, we will forever rely on Nova Team Solutions to be there by our side.

Improving this aspect of our customer experience is paramount and we are very appreciative of their continued efforts. Nova has proved to be an amazing business partner identifying our needs and goals.”

Nicholas Phibbs, Solicitor, ADC Legal-Litigation Lawyers says,

“Part of the ADC Legal Team is a full-time legal assistant who is based in the Philippines who assists our team with many of the admin tasks faced by a modern-day legal practice. Our legal assistant joined us with the experience to efficiently and with little direction generate reports, manage the practice and principal’s diaries, answer telephone calls, and manage the practice’s email account making sure emails are directed to the right solicitor. Whilst our legal assistant is based in the Philippines, with a similar time zone to the east coast of Australia and modern technology sometimes it feels like they are just in the office down the corridor.

There were some initial reservations about outsourcing such an important job but Nova were incredibly easy to deal with, from setting everything up to their continued support handling all the HR related tasks. Their service has allowed ADC to concentrate on providing its legal services to their clients. Well done to the team at Nova, when we expand in the near future, we will definitely be utilising Nova again.”

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