The Philippines, dubbed the world’s new call centre capital, has become a household name in countries such as Australia. This is due to world-class customer service and other specialised professional services infused with the Filipinos’ innate hospitality culture.
The Philippines, also known for its educated workforce, efficient labour practises, industry expertise, low labour cost, and strategic location, quickly rose to become a top outsourcing hotspot, eventually replacing India as the top choice.
The cost of doing business is low.
When compared to other countries, the Philippines provides superior sales and customer support at a lower cost. Labor costs nearly half as much in the Philippines as it does in Australia. More cost-effective labour allows businesses to save a significant amount of money while also lowering tertiary costs such as rent and office equipment.
Aside from that, outsourcing to the Philippines allows businesses to tailor employee benefits that are fair to employees while being less expensive than in-house employees. It also allows them to work with professionals for significantly less than the rates offered by local employment. Another advantage is that the outsourcing provider can handle the hiring and training of employees, giving business owners one less thing to worry about.
Focus and efficiency have improved.
Businesses of all sizes strive for efficient operations, and outsourcing jobs has proven to be equally effective and dependable. When a company outsources tasks to third-party professionals, it can focus on more important tasks while leaving the rest in the expert hands of their outsourced staff.
This time-saving opportunity contributes to increased productivity and organisational strength. When all of these advantages are considered together, it leads to an overall improvement of their industry in terms of both organisation and profit. As a result, new opportunities for industry growth emerge.
Improved access to world-class talent.
While there are many freelancers to choose from, finding and gaining access to world-class talent in different time zones is not as simple as it appears.
When compared to other outsourcing destinations, the Philippines has a more educated workforce. Because of this advantage, universities build and produce a large number of skilled and knowledgeable workers each year. This provides businesses with a skilled, adaptable, and eager workforce. In fact, the Philippines government has created more opportunities to strengthen its BPO sector by funding and sponsoring technical education to train potential BPO workers.
So, if you’re looking to build a talented team overseas, consider the Philippines for the highest level of professionalism and expertise — at a fraction of the cost.
Customer satisfaction has increased.
Businesses that outsource jobs to the Philippines are more likely to increase customer satisfaction because of increased operational efficiency combined with expert knowledge, skills, and values. As a result, their businesses have numerous opportunities to grow and expand.
Furthermore, improved service as a result of effective business practises attracts more customers and repeat business. From the standpoint of the industry, business expansions promote healthier competition and serve as successful models for others to follow.
Start making Nova Team Solutions your go-to partner for remote team onboarding.
Virtual employee onboarding is becoming more common as businesses strive to maximise remote talent. However, it does present its own set of challenges for businesses to overcome in order to reap the benefits of hiring remote workers.
As a result, we were able to offer practical solutions to assist small and medium-sized businesses in overcoming these obstacles.
Collaborating with a BPO (Business Process Outsourcing) provider such as NOVA will significantly improve the efficiency of your virtual onboarding process.
NOVA assists small and medium-sized businesses in hiring and onboarding remote workers.
Our services are customised to your company’s specific requirements. To achieve exceptional results, we coordinate our business process outsourcing solutions, allowing local businesses to compete globally. Call us today for a no-obligation consultation.